Terms of service

The defaults marked (agreed per service) can differ for your plan; anything agreed with you in writing before you start takes priority.

Online coaching

• Plans are Basic (£95 a month), Performance (£165 a month) and VIP (£250 a month), or the 3-month rates shown on the pricing section.
• Payment is by Direct Debit. There is no contract and you can cancel at any time.
• If you cancel a monthly plan, coaching continues to the end of the month you have already paid for. Part-months are not refunded (agreed per service).

In-person coaching

• A trial session is £60, paid per session with no minimum.
• Session blocks are £500 for 10 sessions and £800 for 20 sessions, with a minimum of two sessions a week. Blocks are valid for 3 months from your first session and are non-refundable once started (agreed per service).
• Membership starts from £200 a month and can be cancelled at any time after a 3-month minimum.

Moving or missing a session

Please give at least 24 hours' notice to move an in-person session or a booked check-in call. With less notice, the session counts as used (agreed per service).

Your 14-day right to cancel

If you sign up online or by phone, you can cancel within 14 days and get a full refund, under the Consumer Contracts Regulations 2013. If you ask for coaching to start within those 14 days and then cancel, the cost of the coaching already provided may be deducted.

Our commitment

If you follow the plan and we don't see progress after three months, the programme is rebuilt at no extra cost. Results depend on the individual, and no specific result is guaranteed.

Your health

Tell us about any injury, condition or medication before you start. If you have a medical condition, are pregnant, or are unsure whether exercise is safe for you, check with your doctor first. Stop and seek help if you feel unwell during training.

Responsibility

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to coach with reasonable care and skill. We are not responsible for injury from training done outside our sessions against our advice. Nothing in these terms limits liability for death or personal injury caused by negligence, or anything else the law does not allow us to limit.

Changes and your rights

We may update these terms; changes never apply to a period you have already paid for. These terms do not affect your statutory rights under the Consumer Rights Act 2015. Questions: hello@theportuguesecoach.com.