Privacy policy

Who is responsible

João Mendes, trading as The Portuguese Coach, Northern Quarter, Manchester, is the controller of the personal data collected on this site. Contact: hello@theportuguesecoach.com.

What we collect

• Application and quiz forms: your name, email, phone number, your goal, your training experience and your answers.
• Free guide requests: your email address.
• WhatsApp, phone and email: whatever you choose to send.
• Analytics, only if you accept cookies: Google Analytics records how the site is used (pages visited, device, approximate location).
• As a client: the training, nutrition and progress information you share so your plan can be built and adjusted.

Cookies

Google Analytics cookies are only set if you click "Accept" on the cookie banner. If you decline, no analytics cookies are used. Your choice is saved in your browser, and you can change it any time with "Cookie settings" at the bottom of every page.

Why we use it

• To answer your enquiry and assess whether coaching is a fit (steps you asked for before a contract).
• To deliver coaching once you become a client (contract).
• To send the guide you requested (consent).
• To understand how the site is used and improve it (your consent, given on the cookie banner).

Who handles it for us

Form submissions are emailed to João using Resend and sent to him as a Telegram notification. If you request the free guide, your email is added to our mailing list, also held with Resend; you can ask to be removed at any time. The site is hosted by Vercel. Analytics is provided by Google. WhatsApp messages are handled by WhatsApp (Meta). These providers process data on our behalf, and some are based outside the UK under recognised safeguards. We do not sell your data.

How long we keep it

Enquiries are kept as long as needed to answer them and follow up. Client information is kept for the length of coaching and afterwards only as long as the law requires.

Your rights

You can ask to see, correct or delete your data, object to or restrict its use, take a copy, and withdraw consent at any time, by emailing hello@theportuguesecoach.com. If you are unhappy with how your data is handled, you can complain to the Information Commissioner's Office (ico.org.uk).